Conflict resolution at work for dummies

Conflict Resolution at Work FOR Dummies®; Contents at a Glance; Table of Contents; Introduction; Part I: Understanding Conflict in the Workplace; Chapter 1: An Overview of Conflict Resolution at Work; Chapter 2: Understanding What People Bring to Conflict; Chapter 3: Determining How Groups Contribute to Conflict; Chapter 4: Practicing Self-Awareness: Understanding How Managers Foster Conflict; Chapter 5: Knowing When to Address Conflict; Part II: Resolving a Conflict between Two or More of Your Employees; Chapter 6: Developing a Plan and Preparing for a Meeting.