Denial: how we hide, ignore, and explain away problems

Introduction

How Not to Notice: Overlooking Interpersonal Problems

How to Be a Bystander: Ignoring Public Problems

How to Avoid Blame: Explaining Away Problems

How to Conceal Misconduct: Organizations Hiding Problems

How to Avoid Scandal: Elites Managing Problems

How to Hide in Plain Sight: Denying Racism

Conclusion.