Working in a multicultural world
Building intercultural competence through reflection
Situating intercultural interactions
Understanding individual differences
Managing feelings Communicating across cultures
Working in a multicultural world : The challenges and benefits of intercultural interactions ; Intercultural competence ; Intercultural learning ; Stages in intercultural development
Building intercultural competence through reflection : Reflection intercultural competence through reflection : Reflection and intercultural competence ; The reflective process ; Making the most of reflections ; Becoming reflective
Situating intercultural interactions : Putting things in context: situating intercultural interactions ; Situational awareness: thinking and acting in context
Understanding culture : Culture and behavior ; Cultural self-awareness
Understanding individual differences : Individual characteristics and intercultural interactions ; Managing identities ; Self-awareness
Understanding situations : Situational strength ; Role expectations ; Physical setting ; Managing intercultural situations
Managing feelings : Intercultural interactions and feelings ; Emotional self-awareness ; Thoughts, feelings, and actions ; Working with our feelings ; Developing empathy
Communicating across cultures : Culture and common ground ; Estimating common ground ; Creating common ground ; Dealing with conflicts through communication
Moving forward : Interacting in an enacted world ; Continuous development ; Concluding thoughts
Appendix A. Cross-cultural studies
Appendix B. Comprehensive reflection assignment.
